Senior Sales Operations Manager, Enhanced Market Sales Operations

About this role

About The Team
The Enhanced Markets Business Operations team plays a key role in advancing Zillow’s mission by building the future of integrated transactions. We are innovative problem solvers who develop scalable solutions, tools, and systems that empower our teams to operate efficiently and effectively, supporting Zillow’s broader goal of transforming the real estate experience.


About The Role
As a Senior Sales Operations Manager, you will play a pivotal role in shaping and executing the compensation planning and performance design agenda for Zillow’s Enhanced Markets. This role requires deep expertise in sales operations, a strong analytical mindset, and the ability to collaborate cross-functionally to deliver scalable solutions and actionable insights that drive revenue growth and operational effectiveness. The focus is on designing, analyzing, and optimizing compensation strategies and performance measures.


Key Responsibilities:


Compensation & Performance Design

• In collaboration with Sales Finance, HR, Legal, FP&A, and Sales Leadership, recommend compensation mechanics and performance measures that drive productivity and align with strategic goals.
• Guide and build quota assignments using financial forecasts, ensuring quotas are equitable, achievable, and aligned with business objectives.
• Deliver actionable insights through analyses of key metrics such as compensation performance, attainment trends, cost of sales/ROI, and regional performance versus supply and demand.
• Ensure all data and reporting needed to support the processing of compensation payouts is provided to the Sales Finance team; collaborate with Sales Leadership to resolve compensation cases and address exceptions.
• Develop and implement variable compensation structures, including new leveling guides, to drive desired behaviors and support business objectives.
• Track performance for SPIFFs and incentives, and provide recommendations to optimize program effe...