Senior Revenue Enablement Manager, Product Success & Customer Success

About this role

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

The Senior Enablement Manager, Product Success & Customer Success is responsible for enabling SpyCloud’s post-sales teams to deliver fast time-to-value, articulate realized and potential value, and consistently position SpyCloud for renewal and expansion.

This role sits at the intersection of Product Success, Customer Success, Revenue Enablement, and Value Selling. You will design and operationalize post-sales plays, processes, and enablement programs that support successful implementation, drive adoption, and ensure customers clearly understand and quantify the value they are receiving from SpyCloud.

The ideal candidate is equally comfortable building technical playbooks, translating product capabilities into customer-facing value narratives, and partnering cross-functionally to improve lifecycle execution from onboarding through renewal.

What You'll Do:

• Post-Sales Enablement Strategy
• Develop and execute a post-sales enablement strategy aligned to customer lifecycle goals: implementation success, adoption, value realization, expansion, and renewals.
• Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey.
• Plays, Processes & Lifecycle Enablement
• Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities.
• Enable CS and PS teams on consistent execution of lifecycle plays, including handoffs from Sales and collaboration with SEs and...