Senior Project Manager - Engineering & Product

About this role

Key Responsibilities

Project & Delivery Management

• Own end-to-end delivery across multiple concurrent projects (product, integrations, customer implementations).
• Translate strategic roadmap into executable plans with clear milestones, dependencies, and risks.
• Drive delivery cadence (planning, stand-ups, reviews, retrospectives where appropriate).
• Ensure consistent use of delivery frameworks.
• Maintain visibility of programme health across scope, timeline, and budget.

Cross-Functional Coordination

• Align priorities across teams and resolve resource conflicts.
• Facilitate effective communication between technical and non-technical stakeholders.

Reporting

• Provide clear, concise reporting to leadership (e.g. Engineering management updates, delivery status, risks, mitigation plans).
• Track KPIs related to delivery performance, efficiency, and quality.

Risk, Issue & Dependency Management

• Proactively identify risks and dependencies across projects.
• Drive mitigation strategies and ensure timely escalation where needed.
• Manage trade-offs between scope, time, and quality.

Process & Operational Excellence

• With your peers. Continuously improve delivery processes and ways of working.
• Ensure appropriate documentation and runbooks are in place (handover readiness, operational continuity).
• Support initiatives such as support rota planning, incident management, and release governance.

Customer & Commercial Delivery

• Own the delivery of customer-facing projects end-to-end, from initiation through to successful completion.
• Act as the primary coordination point for customer projects, aligning internal teams and external stakeholders.
• Translate customer requirements into structured delivery plans, ensuring clarity on scope, timelines, and dependencies.
• Manage customer expectations proactively, maintaining clear and consistent communication throughout delivery.
• Lead change management across custome...