Senior Product Operations Manager

About this role

Responsible for leading the development and evolution of the Product Operations Playbook. Responsibilities include standardizing how product teams operate, scaling best practices across teams, and ensuring operational excellence through repeatable, data-driven frameworks.


Essential Functions

• Playbook Development & Governance

• Own the development, documentation, and rollout of our Product Operations Playbook
• Establish and evolve best practices for product planning, roadmap rituals, decision-making, and cross-functional collaboration
• Define frameworks that support consistency and transparency in how product work is delivered across teams

• Operational Excellence & Optimization

• Identify gaps or inefficiencies in current product processes and lead initiatives to streamline and improve them
• Create and manage scalable templates, tools, and training to enable product team efficiency
• Partner with Product, Engineering, and GTM stakeholders to drive clarity, accountability, and alignment

• Change Management & Enablement

• Lead onboarding and continuous education efforts for product teams on new practices, tools, and processes
• Serve as the go-to resource for playbook adoption and iteration feedback
• Monitor effectiveness of operational practices through feedback loops, KPIs, and retrospectives

• Data & Insights

• Support the implementation of operational metrics to evaluate product delivery health and execution
• Collaborate with analytics and tooling teams to ensure product operations data is visible, accurate, and actionable

Minimum Education
Bachelor’s degree required (preferably in Business, Product Management, Operations, or related field)


Minimum Experience
4+ years of experience in Product Operations, Product Management, Program Management, or related roles within a technology, SaaS, or product-led organization


Knowledge, Skills, And Abilities
Strong understanding of product development lifecycle and Agile metho...