Senior People Operations Business Partner

About this role

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

We are looking for a seasoned Senior People Operations Business Partner to serve as a trusted strategic partner across our business, with a primary focus on Technology and Operations — while also supporting other functions, including Claims, as business needs evolve. This role sits at the intersection of people strategy and business execution — someone who can build, advise, and deliver independently while seamlessly integrating into our existing HR structure and team.

You will work closely with leaders across the organization to drive people programs that are both pragmatic and forward-thinking. This is a role for someone who thrives in a fast-moving, ever-changing environment and knows how to earn the trust of technical and operationally minded leaders.

What you'll do

• Serve as a trusted HR partner across business functions — including Technology, Operations, and Claims when needed — advising leadership on all people-related matters, including succession planning, talent development, and employee relations
• Build and maintain strong relationships with business leaders to understand their goals and proactively align people strategies to drive outcomes
• Lead and support performance management cycles,...