Senior Operations Manager

About this role

Job Title:
Sr. Manager, Certification Operations

Industry:
Non-Profit / Professional Association

Location:
Chicagoland Area
(Must live in IL)

Assignment Type:
Direct Hire

Pay:
$85,000 - $95,000 annually

Work Schedule:
Monday-Friday, 8:30 AM - 4:30 PM
(100% Remote with monthly in-person meetings in the Chicagoland area)

Benefits:
This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a nationally recognized nonprofit organization dedicated to advancing professional education and workforce development. They are committed to innovation, collaboration, and delivering exceptional learning experiences while fostering a supportive, people-first culture. Employees enjoy excellent work-life balance, opportunities for career growth, and the ability to make a meaningful impact.

Job Description:

Our client is seeking an experienced
Senior Manager of Certification Operations
to oversee the day-to-day operations of a professional certification program. This leadership role is ideal for someone with experience managing certification, education, or association programs while supervising a team and driving operational excellence.

The Senior Manager will collaborate with cross-functional departments, manage vendor relationships, oversee reporting and program performance, improve operational processes, and ensure a high-quality experience for certification candidates worldwide.

Key Responsibilities:

• Lead and mentor a team by providing coaching, performance management, hiring, training, and ongoing development.
• Manage the daily operations of certification and education programs while ensuring exceptional service for customers and stakeholders.
• Serve as an escalation point for operational issues and implement effective solutions.
• Monitor program performance, analyze operational data, and prepare reports to support business decisions.
• Maintain and update certification r...