Senior Manager – Operations Readiness

About this role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager – Operations Readiness will lead the Operations Readiness function within the MWB Business Operations Team, supporting the MWB organization by ensuring operational changes are effectively designed, prepared, and embedded into day-to-day execution. This role owns the end-to-end readiness lifecycle for operational initiatives and changes, ensuring processes, roles, performance measures, and support models are clearly defined and scalable.

The Senior Manager will partner closely with Operations Innovation and Technology teams, operational leaders, Change Management, and Training to ensure initiatives are operationally sound, ready for deployment, and successfully adopted across MWB teams.

Leadership & Talent Development

• Provide oversight of an extended process development and readiness team, including both direct and dotted-line contributors.
• Identify, develop, and deploy top operational talent through targeted stretch assignments and intermittent support models aligned to enterprise priorities.
• Build a sustainable pipeline of operational readiness and process capability across MWB.

Operational Readiness & Partnership

• Partner closely with Operations Innovation and Technology teams, operational leaders, Change Management, and Training to shape and deliver end-to-end operational readiness for MWB initiatives.
• Ensure operational perspectives are incorporated early and consistently throughout initiative planning and execution.
• Act as a trusted advisor to leaders on operati...