Senior Manager of Strategy & Operations (Consumer Protection Team)

About this role

• The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure that we deliver an excellent experience across all touchpoints of the customer journey
• Working closely with Strategy & Operations, Analytics, Data Science, and customer-facing departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on solutions, and build the systems we use to optimize product and service quality for the future
• As a Senior Manager, Strategy & Operations (CPT) you’ll partner directly with the Director of the Consumer Protection Team to drive some of our highest-impact projects
• This is an exceptional opportunity for a gritty, entrepreneurial problem-solver with a genuine commitment to consumer impact, able to toggle between strategy and execution
• This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience with what it takes to lead and operate a world-class consumer fintech
• The ideal candidate will be comfortable producing both rigorous data analysis and exec-ready deliverables from day one, working autonomously or together with your team
• Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution
• Apply your business knowledge and analytical skills to identify the challenges that matter most
• Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business
• Partner with Analytics and Data Science to rapidly test new hypotheses and build lasting infrastructure around the insights you discover
• Manage a diverse portfolio of projects, adapting rapidly to shifting priorities
• Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had
• Communicate effec...