Senior Data Engineer

About this role

About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.


The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.


We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.


Learn more at https://www.avaya.com


Overview
You’ll build and scale the real-time and batch data platform that powers a large enterprise contact center solution. Our products demand ultra-low-latency decisioning for live interactions and cost-efficient big-data analytics for historical insights. We’re primarily on Azure today and expanding to GCP and AWS. Data is the backbone for our AI features and product intelligence.


Primary charte
r: complex contact center analytics and operational intelligence: an AI-enabled enterprise contact center analytics. Our vision is a flexible AI-enabled data platform that unifies contact center KPIs, customer/business outcomes, and AI quality/performance, and pervasively applies AI to deliver advanced features that help users easily leverage rich contact center data alongside business data and AI performance monitoring to drive decisions end-to-end.


Job Description
Team & Tech
 Cloud: Azure (primary), expanding to GCP/AWS


 Platform: Databricks, Spark (batch + streaming), Airflow, Apache Superset, Kafka


 Data & governance: Delta Lake, Unity Catalog, Delta Sharing


 Infra & delivery: Terraform, Docker/Kubernetes, CI/CD (GitHub Actions/Azure DevOps)


 Interfaces: REST/gRPC; schemas with Avro/Protobuf


 Processing alternatives: Apache Flink/Apache Beam where appropriate; custom


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