Senior Customer Success Manager

About this role

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?


As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.


In this New York City-based role, you will be part of the North America Customer Success team.


**As a Senior Customer Success Manager at Smartly, you will...**

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
• Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)
• Develop and maintain excellent knowledge and skills for the Smartly platform and paid social advertising in general so that you're constantly able to solve customers' problems
• Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok
• Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop

**We're definitely looking for you, if you...**

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