Senior Customer Success Manager

About this role

About Us

Limits Express is a fast growing e-commerce and logistics company that helps businesses scale their online sales across multiple marketplaces. We manage client operations, fulfillment, customer support, inventory, and marketplace growth strategies for businesses across the United States.

We are not a large corporate company with layers of management and endless meetings. We are a growing team looking for highly motivated individuals who want the opportunity to grow with the company and advance into leadership positions as we continue expanding.

This role is ideal for someone who enjoys working directly with clients, solving problems, staying organized, and taking ownership of their work. Top performers will have opportunities for increased compensation, fast pay increases, leadership responsibilities, and long-term career growth.

Position Overview

We are seeking a Senior Customer Success Manager to serve as a primary point of contact for our clients. This individual will be responsible for maintaining strong client relationships, proactively communicating with clients, helping resolve issues, and ensuring a positive overall customer experience.

This is not a traditional customer service position. We are looking for someone who can think critically, solve problems, manage multiple priorities, and build strong relationships with clients.

The ideal candidate is organized, professional, dependable, and comfortable working in a fast-paced environment where no two days are exactly the same.

Responsibilities

• Serve as a primary point of contact for clients
• Provide proactive updates and ongoing communication
• Handle client questions, concerns, and escalations
• Assist with onboarding new clients
• Follow up on documentation and account setup requirements
• Coordinate with internal teams to ensure client needs are addressed
• Manage client records and maintain accurate data
• Assist with invoicing and payment follow-ups
• Build long-term rel...