Salesforce Operations Manager

About this role

The application window is expected to close on: 08/31/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

We are seeking a motivated and technically skilled professional to join Cisco Capital operations as an Internal Salesforce Administrator. This opportunity involves managing and extending the use of Salesforce (SFDC) to support business operations, while driving process improvements and automations. This role goes beyond traditional administration to actively design and document business procedures, drive team adoption through collaboration, and champion the integration of AI-powered tools and automation into daily Salesforce workflows.

Your Impact

In this role, you will drive projects to extend Salesforce capabilities and adoption within Cisco Capital. You will act as a key partner in implementing process automations to improve operational efficiency and play a vital role in managing the health and security of our internal Salesforce environment. This is an exciting opportunity to influence how we leverage AI-powered tools—such as Salesforce Einstein and Agentforce—to transform our daily workflows.

Responsibilities

• Build and maintain flows, process automations, validation rules, custom objects, fields, and page layouts.
• Oversee data quality and integrity, including deduplication, import/export, and data governance practices.
• Plan and manage Salesforce releases, sandbox environments, and change sets.
• Manage the internal Salesforce environment, ensuring smooth operation, administration, and user management (onboarding, permissions, access controls).
• Collaborate with the current Salesforce admin team to ensure continuity, knowledge sharing, and troubleshooting.
• Support reporting and dashboard creation to provide actionable insights.
• Document processes and create training materials for end-users.
• Identify and evaluate AI tools and features appli...