Senior Cloud Services Engineer

About this role

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The Senior Cloud Services Engineer is responsible for the design, operational excellence, and evolution of enterprise automation platforms used across Humana. This role provides technical leadership for onboarding enablement, platform architecture, governance, and automation strategy, enabling internal teams to deliver at scale.

The Senior Cloud Services Engineer is a hands-on technical leader responsible for the design, operation, and continuous improvement of enterprise automation platforms. This role partners with internal teams to enable scalable automation, establish platform standards, and drive reliability, security, and usability across shared services. The Senior Engineer operates with a high degree of autonomy, influencing platform strategy while owning day-to-day technical outcomes.

Initial focus may include support of platforms such as:

• Terraform Cloud
• Red Hat Ansible Automation Platform
• Temporal Cloud

Platform assignment may evolve based on business need and team alignment.

Responsibilities

• Lead platform architecture decisions and influence roadmap planning
• Define onboarding patterns, tenant models, and access control strategies
• Establish and evolve platform operating standards, guardrails, and best practices
• Act as a technical owner for assigned platforms, accountable for reliability, scalability, and security
• Lead incident root cause analysis and drive preventative improvements
• Configure platform access controls, namespaces, and tenant settings
• Coordinate SaaS connectivity and enterprise networking requirements
• Maintain architecture diagrams, onboarding documentation, and operational runbooks
• Lead in business-hours operational support and incident triage
• Proactively identify inefficiencies and automate repetitive processes
• Design and develop automation solutions
• Operate independently within defined enterprise standards and guardrails
• Provide technical guidance and m...