Senior Client Services Project Manager, CX

About this role

Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.


Employer Industry: Software Development and AI Solutions


Why Consider This Job Opportunity

• Opportunity to work with cutting-edge AI technologies in a dynamic and innovative environment
• Competitive salary with potential for bonuses
• Career advancement opportunities within a globally recognized organization
• Collaborative and supportive work culture
• Chance to impact customer experiences and contribute to significant product enhancements
• Work with a diverse team across multiple countries and industries

What To Expect (Job Responsibilities)

• Manage, coordinate, and support AI product-related projects through regular status meetings and communication
• Collaborate with business stakeholders to define and document project scope, requirements, and timelines
• Create and manage project plans, timelines, risks, and status communication methods
• Serve as the primary point of contact for business stakeholders, product owners, and project teams
• Drive the creation of process-related documentation, including training materials and project plans

What Is Required (Qualifications)

• Bachelor's degree in Business Management, IT, or related field or equivalent work experience
• 5-6 years of experience in project management, specifically with Gen AI project delivery
• Excellent customer service and interpersonal skills
• Proficiency in SharePoint, MS Office Suite, and MS Project or other cloud-based project tools
• Strong problem-solving abilities and effective communication skills

How To Stand Out (Preferred Qualifications)

• Experience working with diverse teams across various business functions
• Familiarity with AI product development and rollout processes
• Demonstrat...