Senior Business Systems Analyst (Remote)

About this role

Who We Are
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.


What We Do
CRAFT (Corporate Rates and Forms) is expanding its capabilities to serve First American's internal business functions more broadly — including AI and automation, analytical frameworks, and process improvement. This Senior BSA contributes to that work by gathering requirements, mapping business processes, and developing proof-of-concept solutions that the CRAFT team uses to validate and shape the right approach for each engagement. The role requires strong analytical skills, intellectual curiosity, and the ability to learn quickly across varied business problems.


What You'll Do

• Participate in discovery sessions with internal business partners to gather requirements and understand current-state workflows
• Map business processes, document findings, and bring forward observations and recommendations to the engagement lead
• Develop proof-of-concept solutions that validate technical approaches before the CRAFT team moves to full implementation
• Apply AI tools actively in day-to-day work — using them to analyze, draft, research, and build — and bring that literacy to bear when evaluating solution options
• Write and maintain docum...