Senior Business Systems Analyst - Learning

About this role

An exciting career awaits you
At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.


The Senior Business Systems Analyst is a senior functional and technical partner for enterprise learning platforms, integrations, processes, and data, translating business needs into effective technology solutions and sustainable support. The role provides advanced analysis and expertise to resolve complex issues, improve learning administration and data integrity, and deliver accurate, compliant, scalable solutions aligned with enterprise governance.


Key Responsibilities

• Represent learning stakeholders’ business and operational needs in product discovery, backlog refinement, release planning, and solution-design discussions.
• Use operational data, user feedback, and process analysis to identify opportunities that reduce manual effort, improve controls, and increase the reliability and scalability of learning management activities.
• Lead or contribute to cross-functional projects, process improvements, automation initiatives, and technology implementations.
• Develop or support recurring data-integrity reviews, reconciliations, reports, and control processes.
• Document defects, assess business impact, support prioritization, and verify that issues are resolved before implementation.
• Support the design, implementation, and ongoing maintenance and monitoring of integrations affecting learning platforms and processes.
• Serve as an escalation resource for complex learning platform, integration, assignment, access, data, and user-support issues.
• Analyze learning data, worker data, security access, configuration, and related system information to identify trends, exceptions, and quality concerns.
• Analyze support trends and user feedback to identify opportunities for system enhancements, process simplification, automation, and...