Senior Business Process Analyst

About this role

Job Description
Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of building a $1BM revenue, profitable new business in the Workforce Benefits market. We’re actively seeking a talented Senior Business Analyst to join our Workforce Benefits Division in Omaha, NE, Charlotte NC or Chattanooga, TN. This role will be hybrid or 100% remote if living in the Chattanooga area. .


As an Senior Business Process Analyst in our Strategy & Program Management Office (PMO), you’ll partner across business and technology leaders throughout the organization to understand business problems and objectives and how to solve them with a combination of people, process and technology. Developing an empathetic understanding of the customer need, you will empower product owners and managers to drive a digital-first vision.


This role reports to the Agile Product Manager for the Workforce Benefits Division and will play an integral role in translating the division’s strategy to action. You embrace the ambiguity and high degree of complexity associated with standing up a new business. You are willing and able to jump in where needed and you bring an innovative mindset to solving critical business problems.


How You'll Help Move Us Forward

• Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways
• Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time.
• Advocate for business needs and develop deep knowledge of why technology and process decisions are made
• Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division
• Collaborate with cross-functional teams to design and implement new systems and processes
• Develop and implement testing plans to understa...