Business Systems Analyst Senior – Digital Employee Experience (DEX Ops)[REMOTE JOB]

About this role

Job Description
This job is located in Charlotte, North Carolina. Remote work is considered.
We are expanding our DEX‑Ops (Digital Employee Experience Operations) Team with a highly technical

Business Systems Analyst Senior
who will serve as our next

Digital Platform Developer
. This role is essential to accelerating our transformation from reactive IT support toward a proactive, preventative, and ultimately strategic Digital Employee Experience (DEX) capability.


You’ll collaborate with a small, high‑impact team focused on reducing digital friction, improving IT efficiency, empowering support teams, and enabling predictive and self‑healing digital operations across the enterprise. Your work will directly enhance how employees interact with technology every day — from device performance to workflow automation to intelligent experience insights.


If you love building tools, shaping data, automating the tedious, and connecting technical improvements to meaningful business outcomes, this role is for you.



Why This Role Matters
Our DEX‑Ops program is driving a multi‑year maturity journey:



Reactive+ → Proactive → Preventative → Strategic
We are building the workflows, automations, remote actions, AI‑driven insights, dashboards, and integrations that enable IT to shift from:

• Fixing tickets → Preventing disruption
• Measuring SLAs → Measuring productivity & sentiment
• Isolated tools → Integrated, data‑driven operations
• Reactive support → Proactive & preventative improvement

The Digital Platform Developer is the technical engine behind this evolution — creating the digital assets, automations, and experience insights that power a modern, friction‑free digital workplace.




What You’ll Do
Develop and Enhance DEX Platform Capabilities

- Design, build, and maintain Nexthink Remote Actions using PowerShell to support automation, troubleshooting, self‑healing, and proactive device management
...