Security Engineer

About this role

## Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

## Department Overview

The Theatro IT and Security team maintains all systems related to the Theatro service. This includes supporting production cloud and local systems used for the Theatro SaaS product. This team also drives security programs for all phases of the environment and supports customer systems tests before go lives occur.

## Job Description

We are seeking an IT Systems Support Engineer to strengthen our Theatro team. This role emphasizes desktop and server operations, virtualization, endpoint management, network support and security. This position focuses on ensuring day-to-day IT operations run smoothly, supporting end users, and maintaining reliable systems.

Desktop & Endpoint Management

• Troubleshoot Windows and macOS devices (hardware, drivers, updates, imaging).
• Provision and configure laptops, desktops, and mobile devices, including VPN clients.
• Provide Tier 2 escalation support for user issues, including peripherals (monitors, printers, docks).

Server & Virtualization Support

• Support enterprise virtualization platforms (VM lifecycle, patching, monitoring).
• Perform core server administration tasks (file shares, account checks, group policy troubleshooting).
• Support backup and recovery workflows.
• Assist with Linux-based systems at an operational level (logs, service restarts, troubleshooting).

Network Support & Troubleshooting

- Monitor enterprise network and wireless dashboards for health and performance.
-...