Salesforce Sales Cloud - Senior Business Analyst

Responsibilities

The Business Analyst will shape business analysis frameworks and guide clients to create digital solutions that balance business needs with technical capabilities. They are responsible for mapping sales processes, defining requirements, and facilitating workshops to ensure delivered solutions align with business value.

Requirements

Candidates must have professional experience in business analysis specifically within Salesforce Sales Cloud implementations. Strong skills in workshop facilitation, stakeholder management, and the ability to translate business needs into clear user stories and acceptance criteria are required.

Skills

• Salesforce Sales Cloud
• Business analysis
• Workshop facilitation
• Stakeholder management
• User stories
• Acceptance criteria
• Tableau
• Data Cloud
• Process mapping
• User acceptance testing
• KPI definition
• Backlog refinement
• Requirement gathering
• Sales process optimization
• Data quality
• Business solution design

Benefits

• Paid time off
• Company paid holidays
• Personal days
• Sick leave
• Medical coverage
• Dental coverage
• Vision coverage
• Retirement savings plans
• 401(k)
• RRSP
• Life insurance
• Disability insurance
• Employee assistance programs

About this role

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Location
This is a hybrid role in Chicago, Dallas, Houston, Nashville, Atlanta, New York.About the job you're considering
Business Solution Designers envision and create digital solutions balancing business and user needs, technology capabilities and limitations, common standards and quality aspects, quick wins and future needs. They bridge between Business and Development by guiding both sides towards a solution that delivers business value.Your role
Shapes the methods and the business analysis framework for the engagement.Advises the client from their experience to increase value. Provides guidance and reviews to obtain quality for a valid and consistent solution with respect to the limited time and budget. Your skills and experience
- Facilitate discovery workshops covering customer management, pipeline, renewals, bundling and rate-guidance priorities.- Document current and future sales processes, business benefits and prioritized use cases, then translate them into user stories and acceptance criteria.- Define business requirements for unified account and shipment data, including matching expectations and data-quality acceptance criteria.- Specify Tableau dashboard requirements, KPI definitions, user roles and embedded insight needs with Sales stakeholders and analytics specialists.- Support backlog refinement, stakeholder demonstrations and business acceptance, ensuring requirements and dependencies are ready before sprint commitment.- Support user enablement and assess whether delivered capabilities align with the intended sales process.- Business analysis experience on Salesforce Sales Cloud implementations.- Ability to map sales processes and write clear user stories and testable acceptance criteria.- Experience defining customer data, reporting and dashboard requirements.- Strong workshop facilitation, stakeholder management and user acceptance testing skills.- Familiarity with Data Cloud and Tableau preferred.Expected deliverables: Sales process maps, prioritized stories, acceptance criteria, data requirements, dashboard specifications, and business acceptance evidence.
The base compensation range for this role in the posted location is: $101,140 - $182,624.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the w...

About Capgemini

IT Services and IT Consulting · 10,001+ employees · headquartered in Paris, France