Salesforce IT Business Analyst - US Remote

About this role

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.


Position Overview
We are seeking a dedicated and collaborative IT Salesforce Business Analyst to join our team. In this role, you will be responsible for the day-to-day activities involved in optimally crafting, maintaining, and supporting our Salesforce-related business processes and systems, alongside detailing business requirements for your assigned service area. A key aspect of this position involves seamlessly communicating with business owners, users, and IT professionals to translate needs into technical solutions. We are looking for someone with a solid understanding of Salesforce Administration and customer service-oriented business process concepts, excellent analytical skills, and the ability to work collaboratively in a team environment. You will serve as a vital facilitator, analyst, and problem solver, ensuring alignment with global, division, and business unit strategies and requirements.


This position will support the Sr. Manager, Salesforce Administration & Business Analysis. Primary business interactions include:

• SFDC team members
• Key business stakeholders
• DI SW infrastructure teams (as needed)
• Other SFDC vendors and service/solution providers

Key Responsibilities
:

• Coordinate and work with the Salesforce Team and Product Owners to understand, refine and help document solutions for business requirements in the form of User Stories
• Analyze business requests, and ask important and relevant questions to ensure so...