Sales Representative

About this role

Summary:

Drive sales growth and ensure retention of customer base.

FUNCTIONS / RESPONSIBILITIES:

Implementation of Sales Strategy and Plan

• Ensure customer base reaches budget by using influence.
• Keep rebate customers up to date with their sales performance, to help them reach their rebate target.
• Encourage rebate customer to spend more to earn more on rebate.
• Drive sales and customer retention.
• Recruit New Customers in line with set targets
• Manage a set base of customers and call on them as per agreed frequency and plan.
• Sustainably grow sales and margin for assigned group of customers.
• Reactivate dormant customers in line with agreed targets.
• Visit customers as per call schedule requirements.

Business/ Customer Reviews

• Review customer performance on a weekly basis and report back to line manager.
• Monthly feedback session to the line manager on arranged dates and times.

Monthly Reports and Data

• Adhere to all Sales/Margins and review all the information against budget and report monthly.
• Update customer base information daily.
• Compile a detailed monthly report of all monthly activities as agreed with line manager. Submit the report 2 days after month end.
• Ensure Data integrity, load and check customer information on the system. Ensure data is always kept up to date.

Customers Service and Orders

• Maintain customer base through regular interaction as per call schedule.
• Maintain relationships with customers
• Prepare calls before calling on the customer.
• Ensure customers’ needs are understood.
• Manage all customer queries and or complaints timeously and ensure they are kept up to date on progress.
• Place and Follow up on customer orders.
• Keep Store and Merchandise stakeholders informed of any stock returns
• Compile and distribute broadsheets/catalogues to encourage customers to come in and shop.

Product Knowledge

• Ensure always up to date with latest knowledge on stores, features, advantage...