Retail Operations Manager

Responsibilities

The Retail Operations Manager will develop and execute operational strategies to drive efficiency and performance across the retail fleet. This role involves managing new store openings, overseeing facilities, and partnering with cross-functional teams to ensure operational excellence.

Requirements

Candidates must have at least 5 years of progressive retail operations leadership experience in a multi-unit environment. A bachelor's degree in Business, Retail Management, or a related field is required.

Skills

• Retail operations
• Strategic planning
• Operational strategy
• Project management
• Vendor management
• Financial acumen
• Data analysis
• KPI tracking
• Process improvement
• Cross-functional leadership
• NetSuite
• Microsoft Excel
• Google Workspace
• Facilities management
• Inventory management

Benefits

• Health insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Vision insurance
• Dental insurance
• Paid time off
• Floating holidays
• 401(k) with employer match
• Employee discount

About this role

Squishable is a close-knit team of designers, artists, pop-culture fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say “awww.” Our offices are in a sunny loft in NYC's Flatiron District and in downtown Washington, DC.
Job Summary: The Retail Operations Manager is responsible for developing and executing the operational strategy for Squishable's retail fleet, ensuring stores have the processes, systems, tools, and support needed to deliver exceptional customer experiences and strong business performance.
Reporting to the Director of Retail, this role serves as a strategic business partner, working closely with the Director of Retail and Regional Managers to drive operational excellence, improve store performance, and execute key business initiatives across all locations. Together, they will identify opportunities to improve efficiency, enhance the customer and employee experience, strengthen operational execution, and support the company's continued growth.
The Retail Operations Manager provides leadership across store operations, new store openings, facilities, operational systems, vendor management, and cross-functional initiatives. This individual will build scalable processes, lead operational projects from concept through execution, and help shape the future of Squishable's growing retail business.
Responsibilities
Partner with the Director of Retail and Regional Managers to execute the operational strategy for Squishable's retail fleet, driving consistency, efficiency, and store performance across all locations
Analyze operational metrics, labor, sales, and key performance indicators to identify opportunities, mitigate risks, and support data-driven business decisions
Develop, implement, and continuously improve operational standards, policies, procedures, and training that support operational excellence and an exceptional customer experience
Serve as the primary operational partner to Retail Leadership, providing guidance and support to Regional Managers and Store Managers while ensuring successful execution of company initiatives
Lead the operational execution of new store openings, relocations, remodels, pop-up locations, and store closures, including project planning, vendor coordination, fixture procurement, and store readiness
Oversee facilities management, preventative maintenance programs, vendor relationships, and operational budgets while identifying opportunities to improve service levels and reduce costs
Partner with Inventory Planning, Warehousing, Finance, IT, and other cross-functional teams to improve operational workflows, inventory accuracy, and store systems
Manage store operational resources, including the Store Operations Manual, operational communications, calendars, and tools that support consistent execution across the retail fleet
Evaluate and implement operational processes, systems, and technologies that improve efficiency, scalability, and business performance
Lead cross-functional projects, build strong partnerships across departments, and provide operational reporting and recommendations that support strategic planning and company growth
Qualifications
5+ years of progressive retail operations leadership experience within a multi-unit retail environment
Bachelor's degree in Business, Retail Management, Operations Management or a related field required
Proven success developing operational strategies, improving processes, and driving measurable business results
Experience leading new store openings, remodels, relocations, and other large-scale retail projects
Strong financial acumen, including experience analyzing labor, operational metrics, budgets, and cost-saving opportunities
Demonstrated success managing multiple complex projects simultaneously in a fast-paced environment
Excellent analytical, problem-solving, and decision-making skills with the ability to translate data into actionable business recommendations
Outstanding written, verbal, and interpersonal communication skills with experience presenting to senior leadership
Proven ability to build strong cross-functional partnerships and influence without direct authority
Experience with ERP systems such as NetSuite and strong proficiency with Microsoft Excel, Google Workspace, and reporting tools
Experience supporting a rapidly growing retail organization is strongly preferred
Physical Requirements
Ability to stand, walk, bend, climb ladders, and move throughout retail environments for extended periods
Ability to lift and move up to 40 pounds
Ability to travel by air and automobile on a regular basis
Salary Range: $65,000 - $80,000 annually, depending on experience.
Location: Candidates must be based in either our New York City or Washington, DC corporate office.
Travel: Requires 30% - 40% travel
Benefits & Perks:
100% employer-paid health insurance
100% employer-paid short- and long-term disability insurance
100% employer-paid life insurance
Affordable vision and dental insurance
18 days of PTO per year, plus 2 floating holidays
401(k) with employer match
Generous employee discount (hello, giant plush!)
Squishable.com, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment based on race, color, religion, creed, national origin, ancestry, citizenship or immigration status, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender, gender identity or expression, age, disability, medical condition, genetic information, marital or familial status, military or veteran status, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local law.
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About Squishable

Manufacturing · 201-500 employees · founded 2007