Property Operations Business Analyst (Remote)

About this role

POSITION SUMMARY

The Operations Business Process Analyst optimizes and modernizes customer service and operations processes to improve efficiency, accuracy, and alignment. This role analyzes workflows, identifies bottlenecks, and drives improvements by partnering with stakeholders and consultants to document gaps, define future processes, and implement solutions aligned with strategic priorities.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Evaluate operations business processes and identify opportunities to enhance efficiency, accuracy, and customer satisfaction.
• Identify operational gaps, data inconsistencies, and process bottlenecks.
• Document workflows using process mapping and related methodologies.
• Collaborate with business stakeholders, to design improved end-to-end processes.
• Translate business needs into functional process requirements for automation, system enhancement, and workflow redesign.
• Develop, standardize, and maintain operations-related business processes, procedures, and performance metrics.
• Collaborate with other departments to ensure process coherence, data alignment, and to enhance system capabilities. Support Single Source of Truth initiatives ensuring consistent data usage, definitions, and reporting across systems.
• Define and track key performance indicators (KPIs) to measure process effectiveness and turnaround times.
• Prepare and present insights, findings, and process improvement recommendations to leadership.
• Support internal and external audits with accurate process documentation and data integrity assurance.
• Lead or participate in business process reengineering (BPR) and operational efficiency initiatives.
• Create feedback loops, metrics-driven decision making, and proactive issue resolution.
• Perform any other tasks required to support the Association’s Mission, Values, and Strategic Objectives.

EDUCATION & EXPERIENCE

• Bachelor’s degree or equivalent experience preferred.
• Experience with Homeowners ...