EB Operations Manager

About this role

The Liberty Company is a different kind of insurance brokerage—one where culture, growth, and innovation take center stage. We’re proud of our award-winning, forward-thinking workplace and are eager to help you find your *Joy of Being* (*JOB*) with us.

At Liberty, we value wellness, collaboration, and creativity. Our employees enjoy competitive compensation, excellent benefits, paid time off, holiday pay, paid training, stress management initiatives, and opportunities to give back.

We’re searching for an exceptional Employee Benefits Operations Manager for our employee benefits department. If you’re a great culture fit and this role sounds like your next step, we’d love to hear from you!

Position Summary:
The Employee Benefits (EB) Operations Manager leads the infrastructure, systems, and operational execution, supporting the EB practice, serving as the central hub for operational excellence across the benefits department. This role is responsible for building and maintaining scalable backend operations that enable Account Management and Sales teams to perform efficiently and without operational friction.

This role oversees agency systems, workflows, carrier access and appointments, and daily operational activity while driving training, data integrity, and process consistency. The EB Operations Manager also leads project management for acquisitions, book rolls, and integrations, ensuring seamless execution and alignment across stakeholders.

Essential Duties and Responsibilities:

Operations Infrastructure & Carrier Management

• Own and manage backend EB Operations including carrier appointments, contracting, commission setup, and producer/agency licensing coordination
• Facilitate carrier access, including portal enablement, login requests, and agreements in coordination with legal
• Ensure operational readiness for new and existing business across all markets
• Collaborate with carriers, general agencies, and vendors to streamline processes and im...