Project Manager (Partner Experience)

About this role

• In this role, you will support both the scaled & 1:1 Partner Experience programming and operations
• You’ll leverage your strong project management skills to elevate the Justworks Channel Partner program
• You will work on creating strategic infrastructure, building out systems and operations alongside maintaining ongoing programmatic initiatives
• In addition, you’ll leverage your partner and/or customer service background, supporting both 1:1 and scaled partner facing initiatives
• At times, you’ll directly support Justworks Partners and/or Partner Managers
• Building, Implementing and Enablement: Help to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program Manager
• Maintain Partner Programming: Maintain the operations for partner onboarding, benefits & contract renewals, payment updates, and scaled communications
• Program & Project management: Development and refinement of partner programs, focusing on scalability and partner engagement through tools such the PRM, Justworks Help Center, self-serve resources, and structured training programs
• Partner Advocacy: Act as an advocate for partner needs within the organization, using data and insights drawn from data & programs. You’ll collaborate with the Partner Program Manager to align cross-functional teams to report out, address and resolve issues
• Renewal and Retention: Support the annual benefit and contract renewals programs, working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewals
• Documentation and Feedback Integration: Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support framework
• Issue resolution & critical moment support: Serve as the primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom, supporting the resolution process in tandem with the Partner Managers
• As a Project Manager, P...