Project Manager

About this role

Job Summary:
Working under minimal supervision, this position is responsible for managing the successful implementation of Merge Healthcare Imaging solutions from initiation, planning and execution, through Go-Live and transition to service and support. The Senior PM will own the project and act as the point of contact for the project during the deployment process. The Senior PM will be responsible for coordinating resources and ensuring that both external and internal customer needs are satisfied with a successful completion of project deliverables. In addition, the Senior PM will have an expanded role in departmental processes development, mentoring and training.

Responsibilities:

• Work with the sales team to understand customer’s specific needs and objectives.
• Participate in pre-sales activities, as needed.
• Manage knowledge transfer from Sales to the Implementation team and from Implementation team to Support.
• In accordance with the Merge Healthcare Imaging Implementation Methodology ensure timely and effective delivery of the solution.
• Create/maintain a project plan and project scope documentation.
• Identify, document, quantify, communicate and mitigate project risks and escalate as required.
• Establish a clear communication plan with customer and internal project team members including regular conference calls and documented status updates.
• Coordinate and schedule project resources ensuring all project resources are efficiently utilized on the project based on scheduling and time reporting systems.
• Identify and assist in the resolution of technical and operational issues related to the implementation of the solution.
• Attend and assist with customer Go-Live and subsequent transition to Service and Support.
• Leverage knowledge of Merge Healthcare Imaging Solutions and clinical workflow/business needs to help customer manage change and optimize the effectiveness of their solution.
• Provide documented project status to the Professional Servic...