Production Support Engineer

Responsibilities

The Production Support Engineer will maintain application availability by debugging issues, performing detailed performance analysis, and collaborating with development teams to implement permanent fixes. They will also facilitate communication between onsite and offshore teams while documenting systems and resolving technical inquiries.

Requirements

Candidates must have at least 4 years of technical experience with proficiency in JavaScript, TypeScript, SQL, and AWS cloud services. Strong analytical problem-solving skills, experience in customer-facing roles, and the ability to participate in an on-call rotation are required.

Skills

• Javascript
• Typescript
• Sql
• Apis
• Messaging services
• Aws
• Nodejs
• React
• Salesforce
• Networking
• Aspera
• Signiant
• Git
• Subversion
• Docker
• Production support

About this role

Required Qualifications:
 
Knowledge of JavaScript, Typescript, SQL, APIs and messaging services
AWS knowledge (s3 & IAM)
Expert in supporting and debugging applications in JavaScript (NodeJS, React), &
SQL.
Strong experience with Salesforce
Strong analytical problem-solving skills, organizational skills and attention to
detail
Basic understanding of networking principles, fast file-moving
technologies/protocols (Aspera and Signiant products), on-premise
storage/mapping, and cloud-based storage solutions (specifically AWS S3)
Proactive work style with the ability to work autonomously
Excellent verbal and written communication skills, ability to explain and
document the systems to their diverse audiences
Ability to work effectively and cooperatively in a fast-paced environment while
working collaboratively with team members across multiple disciplines
Experience using version control systems (Git, Subversion, etc.)
Experience in supporting Production environment applications
Excellent communication skills in business level English
Extensive experience in Customer-Facing roles
Ability to work in an on-call rotation after hours
Ability to translate technical information into user-friendly language
Preferred Qualifications :
 
Solid understanding of various deployment tools and processes (Docker, etc.)
Basic understanding of information security principles
Knowledge of asset management and transport system functionality
Able to comfortably multitask and context switch frequently
Able to make important decisions when given incomplete and conflicting
information
Highly self-directed, being able to both manage and (re)prioritize the multiple,
concurrent, and competing challenges, issues, ambiguities, and contradictions
that sometimes occur during the creation of software solutions in a rapidly
changing environment
Good interpersonal and relationship building skills
Duties and Responsibilities
 
4+ years of applicable technical experience.
Work under routine direction. Use limited discretion in resolving problems or
inquiries. Work without frequent reference to others.
Facilitate any support needed between onsite and offshore team deliverables.
Interact with and may influence immediate colleagues. Will collaborate with some
external contacts (as needed) with internal end customers, suppliers, and
partners.
Perform a range of varied work activities as per scope. Contribute to routine
problem resolution.
Use basic Typescript coding skills.
Use fundamental database skills in Structured Query Language (“SQL”).
Understand network principles and protocols.
Absorb complex technical information and communicates effectively at all levels
to both technical and nontechnical audiences.
Perform a range of varied work activities as per scope. Contribute to routine
problem resolution.
Understand and use appropriate methods, tools, and applications.
Support in risk assessment to PSE Lead.
Take the initiative to keep skills up-to-date and to maintain an awareness of
developments in DES L3 production support services
Perform detailed analysis of application performance issues (e.g., Stored
Procedures (“SP”) failures, long running queries, jobs, timeout issues,
deadlocks, etc.) and suggest / implement circumventions with the help of
development teams.
Work on maintaining the application availability.
Communication on issues, client / customer calls and validations status /
updates on changes, patches, and upgrades.
Collaborate with the necessary teams with primary goal of resolving the issues
with less / no customer impacts.
Maintain knowledge repositories and create documentation for future reference
and easier access.
Collaborate and work with the respective teams to find the root cause of
problems and work with development teams to fix it permanently.
 
#LI-DNI

About Pomeroy

IT Services and IT Consulting · 1,001-5,000 employees · headquartered in Hebron, Kentucky · founded 1982