Product Owner

About this role

Description

Join our Personal Lines digital servicing team as a Product Owner supporting modern customer servicing platforms used by employees, independent agents, and business partners. In this role, you will own high-impact servicing capabilities across rate, renewal, and cancellation journeys, real-time guidance and recommendations, and the broader service framework that connects servicing tools to key enterprise experiences. Your work will directly support business growth, profitability, retention, and customer experience goals by helping users deliver smarter, faster, and more consistent service.

Why This Role Matters

• Business-critical scope: Own servicing journeys that influence retention, customer conversations, and policy outcomes.
• Strategic platform impact: Shape foundational servicing capabilities used daily by employees, independent agents, and partners.
• Intelligent servicing: Help scale real-time recommendations, contextual guidance, and next-best-action capabilities.
• Cross-functional visibility: Partner across service, distribution, analytics, data science, UX, architecture, engineering, telephony, claims, and peer product teams.

What You’ll Own

• Rate, Renewal & Cancellation Journeys: Lead experiences that support users during key customer conversations, using intelligent recommendations, contextual knowledge, retention tools, and performance-driving capabilities.
• Real-Time Guidance: Define how leads, upsell opportunities, retention tactics, and other recommendations are surfaced in servicing workflows to improve business outcomes.
• Service Framework: Manage framework capabilities that support a consistent, scalable, and secure experience across servicing platforms, including platform integrations, authentication/authorization, and audit controls.

Key Responsibilities

• Define and communicate a clear product vision, roadmap, and priorities aligned to business and enterprise goals.
• Own and prioritize a complex backlog...