Product Owner

Responsibilities

The Product Owner will lead technology transformation and manage the end-to-end product lifecycle, from discovery to delivery. They are responsible for prioritizing the product roadmap, aligning business strategy with technical execution, and ensuring high-quality outcomes across multidisciplinary teams.

Requirements

Candidates must have 5–10+ years of experience in the insurance or financial services industry with a strong background in Agile product ownership. A bachelor's degree in business, computer science, or a related field is required, along with proficiency in digital product management and technical solution design.

Skills

• Product Management
• Agile
• Waterfall
• Product Roadmap
• Stakeholder Management
• Digital Transformation
• Insurance
• User Stories
• Requirement Definition
• Solution Design
• Artificial Intelligence
• Machine Learning
• Data Analytics
• Strategic Planning
• Communication
• Mentorship

About this role

Chubb Benefits is seeking a Product Owner to lead technology transformation and
business capability delivery that improves the experiences of policyholders,
members, employers, and agents across our group insurance portfolio. As a
dedicated Product Owner (PO), you will play a critical role in building and
enhancing business capabilities that allow Chubb Benefits to compete in the
market and deliver leading customer experiences.

The PO will partner with business owners and stakeholders across Chubb Benefits
to successfully deliver from end to end — from defining requirements and
designing solutions to articulating acceptance criteria and executing testing.
This includes driving the product lifecycle across both Agile and Waterfall
delivery environments, with flexibility to adapt based on program and initiative
needs.

JOB SUMMARY: 

As a Product Owner (PO), you will play a critical role in leading technology
transformation and building the business capabilities required to compete in the
market and deliver leading customer experiences. You will serve as the primary
bridge between business strategy and technical execution, owning the product
roadmap and prioritizing the delivery of features that drive the highest
business value.

The PO is accountable for the end-to-end product lifecycle — from initial
discovery and requirement definition to solution design, acceptance criteria,
and final testing. You will partner with business owners and cross-functional
stakeholders to ensure alignment with strategic goals, driving speed-to-market
while maintaining a relentless focus on quality. This role requires the
flexibility to operate effectively across both Agile and Waterfall delivery
methodologies, adapting your approach to meet the specific needs of the
initiative and the organization's evolving digital-first operating model.

RESPONSIBILITIES:

* Own the end-to-end product lifecycle, including visioning, research & data
gathering, planning, execution, and measurement; accountable for the quality
of work product and overall outcomes produced by the multidisciplinary
delivery teams throughout the lifecycle.
* Develop, prioritize, and maintain the product roadmap and delivery team
backlog to drive speed-to-market and business impact.
* Articulate opportunities and design target journeys and solutions, balancing
multi-disciplinary inputs and competing stakeholder priorities with achieving
business outcomes.
* Monitor dependencies and risks, and actively work with relevant stakeholders
to mitigate or resolve.
* Provide needs clarity, support solutioning & release planning, and
collaborate in providing quality assurance during build and testing of
product capabilities.
* Facilitate product demos and launches, advocating and communicating value to
users and stakeholders.
* Measure and track performance of key metrics in line with OKRs; generate
insights and feed back into the roadmap and delivery.
* Scribe experience and process-focused user stories in alignment with the
digital-first ways of working story writing and ownership model.
* Continuously identify areas of opportunity for the delivery team and provide
input into sprint reviews and retrospectives.
* Build and maintain relationships and collaborate effectively on an ongoing
basis with cross-functional stakeholders intra and inter domain.
* Ensure compliance with regulatory and legal requirements.
* Identify development needs and provide product mentorship and coaching to the
delivery team.
* Ability to provide hands-on direction and day-to-day execution ownership in a
multidisciplinary team.
* Relevant knowledge and understanding of business objectives to align with
product vision.
* Demonstrated ability to think both strategically and tactically, with an
empathic approach to understanding user needs and motivations.
* Excellent communication and presentation skills; comfortable engaging with
senior leadership.
* Ability to effectively identify and manage the needs of a broad range of
stakeholders.
* Ability to juggle multiple priorities and handle unexpected challenges that
arise within projects, adapting quickly and effectively.
* Strong self-motivator with a contagious ability to spread energy to the team.

FUNCTIONAL COMPETENCIES: 

* Ability to provide hands-on direction and day-to-day execution ownership in a
multidisciplinary team.
* Relevant knowledge and understanding of business objectives to align with
product vision.
* Demonstrated ability to think both strategically and tactically, with an
empathic approach to understanding user needs and motivations.
* Excellent communication and presentation skills; comfortable engaging with
senior leadership.
* Ability to effectively identify and manage the needs of a broad range of
stakeholders.
* Ability to juggle multiple priorities and handle unexpected challenges that
arise within projects, adapting quickly and effectively.
* Strong self-motivator with a contagious ability to spread energy to the team.

TECHNICAL COMPETENCIES: 

* Hands-on end-to-end digital product management lifecycle experience,
preferably in an insurance industry setting.
* Robust working knowledge of technical aspects of product development,
including solution design, SDLC management, Agile principles, Waterfall
methodologies, and programming concepts.
* Strong knowledge of Chubb's digital-first operating model and its application
to the product management discipline.
* Fluency in analytics-driven decision-making and feedback loops into product
development.
* Demonstrated ability to leverage Artificial Intelligence (AI) and machine
learning tools to enhance product discovery, automate workflows, accelerate
delivery, and generate insights that inform the product roadmap; comfort
evaluating and integrating AI-enabled capabilities into product solutions to
improve custo...

About Chubb

Insurance · 1,001-5,000 employees · headquartered in Hong Kong, Hong Kong