Product Operations Manager

About this role

We are hiring a Senior Product Operations Manager to build our product operations function from the ground up. This is a foundational role: we currently operate without formal product ops processes, frameworks, or tooling - and that is exactly the challenge we need you to solve. You will assess where we are, establish the infrastructure that helps our product teams work more effectively, and create the systems that scale with us as we grow. This role requires equal parts strategic thinking and hands-on execution.

### Responsibilities

- Build the Foundation
- Audit current product team ways of working - ceremonies, tools, documentation practices, and cross-functional rituals - and identify the highest-leverage gaps.
- Design and implement a product operations framework tailored to our organization's size, structure, and maturity.
- Establish standards for product documentation, including roadmaps, prioritization frameworks and in conjunction with technical writer, customer facing materials.
- Define and roll out a consistent product development lifecycle (PDLC) across teams.
- Tooling Systems
- Evaluate, select, and implement the tools and platforms that support product planning, backlog management, roadmapping, and cross-team visibility.
- Build and maintain dashboards that give product leadership real-time insight into team health, delivery velocity, and portfolio status.
- Create scalable templates and playbooks that reduce ramp time for new product team members.
- Rhythm Cadence
- Design and own the operating cadence for the product organization: QBRs, roadmap reviews, sprint demos, and leadership syncs.
- Facilitate key product planning ceremonies and ensure the right stakeholders are engaged at the right moments.
- Track and report on product OKRs, ensuring teams have clear goals and visibility into progress.
- Cross-Functional Enablement
- Act as the connective tissue between product, engineering, design, and go-to-marke...