Product Operations Manager

Responsibilities

The Product Operations Manager will lead program management for innovation projects and drive the team's planning and development cycles. They will also support portfolio reporting, conduct ROI analysis for product investments, and foster operational excellence across the organization.

Requirements

Candidates must have a bachelor's degree and at least 3 years of experience in project or program management, preferably within a SaaS environment. Strong analytical, communication, and organizational skills are required, along with proficiency in project management tools like Jira and Microsoft 365.

Skills

• Program management
• Product operations
• Portfolio management
• Roadmapping
• Business case development
• ROI analysis
• Data-driven decision making
• Cross-functional leadership
• Project management
• SaaS
• Jira
• Microsoft 365
• Miro
• Strategic planning
• Operational excellence

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401k with match
• Flexible time-off policy
• Paid parental leave
• Long-term disability insurance
• Health savings account

About this role

Product Operations Manager

ServiceChannel is the leading cloud-based service automation platform for
facility management. We offer a single platform to source, procure, manage, and
pay for repair and maintenance services from commercial contractors.
ServiceChannel is well established, but even after over 25 years we still retain
the spirit of a startup. We are primed for success, and we are currently on a
high growth trajectory. We are committed to creating a great product for our
customers and a great work environment for our employees to succeed
professionally and personally.

ServiceChannel's Product team is looking for a well-rounded Product Operations
Manager with strong product operations fundamentals. You'll run program
management for our innovation projects, drive the team through our planning &
development cycle, facilitate our portfolio management reporting cadence, and
help pull together the inputs behind the business cases and ROI analysis that
shape what gets prioritized. The ideal candidate thrives in a high-growth
environment and wants a strategic seat on a revenue-driven team building
something great.

The Product team at ServiceChannel is responsible for our core platform,
bringing innovative solutions to customers seeking to find service providers,
plan repair and maintenance work across multiple sites, invoice providers, and
analyze the effectiveness of the work. They are also tasked with driving key
features that help our customers manage the work of their own in-house
technicians. Expect growth on this team, as we encourage taking risks, failing
fast, and taking on projects that not only drive our product forward, but that
you feel passionately about as well. While you may not have experience in the
field of Facilities Management, you know what it takes to build complex
software, and are ready to gain the domain expertise required to become a
hands-on leader.

Key Responsibilities
* Run program management for innovation projects — drive ideas from concept
through business model approval, keeping teams aligned, unblocked, and on
schedule.
* Drive the team's planning & development cycles — from the annual roadmapping
cycle that sets up next year's portfolio plan to scoping reviews and handling
cross-team dependencies or blockers.
* Support the monthly portfolio reporting cadence — partnering with the team to
deliver strategic updates on key projects and initiatives to senior leaders,
and preparing the standard work that gives detailed visibility across the
portfolio.
* Support business cases and ROI analysis for product investments — gathering
inputs and pressure-testing assumptions with Product Leadership so
prioritization decisions are grounded in data.
* Drive operational excellence through streamlined processes, increased
efficiency, and best practices, while fostering innovation and continuously
improving operational delivery.
* Cultivate strong relationships with peers, stakeholders, and executives,
ensuring open and effective communication.
* Exhibit excellent judgment on sensitive and cross-functional issues,
fostering collaboration between leadership, the operating team, and the
broader organization to drive resolution.
* Approach complex business challenges with an entrepreneurial spirit,
creativity, and a focus on data-driven results and tangible outcomes.

Required Skills & Experience
* Bachelor's degree in a relevant field.
* 3+ years of experience in Project/Program Management or Product Operations.
* Experience running or supporting a portfolio governance or reporting cadence
and an annual planning/roadmapping cycle.
* Experience leading programs and projects with cross-functional impact,
including hands-on project management of multiple concurrent projects.
* Excellent organization skills and a track record of dependable
follow-through.
* Demonstrated record of problem-solving, influencing, and analytical skills.
* Outstanding communication, presentation, and interpersonal skills.
* Strong verbal and written professional skills; ability to compile and present
data, insights, and recommendations to different audiences, including
executives.
* Ability to lead by influence and work effectively with cross-functional
teams.
* Experience with collaboration tools such as Microsoft 365, Jira, Miro, and
other Project Management tools in an enterprise environment.

Preferred Qualifications:
* Deep understanding of the product development lifecycle and experience with a
SaaS solutions provider
* Strong understanding of Product & Engineering organization functions and
cross functional dependencies
* Experience building or supporting a business case, ROI model, or investment
analysis.
* Working knowledge of SaaS financial metrics (i.e., ARR, gross margin) and how
product decisions move them
* Familiarity with portfolio governance and stage-gate style frameworks, by any
name

Why Work for Us?

Our work environment is dynamic, collaborative, and entrepreneurial - We are
firm believers in working to live and not living to work.  Don't get us wrong,
we work hard and do what it takes to get the job done, but we value a healthy
work/life balance and have a lot of fun along the way. Our company is filled
with foodies, music lovers, travelers and sports nuts. We are looking for
energetic, positive, creative problem solvers who don't mind digging in and
getting their proverbial hands dirty.

In addition to striving to create the best possible environment for our
ServiceChannel team members, we also support them outside of work as well
through generous medical, dental, and vision insurance, life insurance, 401k
with match, a flexible time-off policy, and paid parental leave. Our greatest
benefit, however, is our amazing ServiceChannel team!

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We
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About Fortive

Appliances, Electrical, and Electronics Manufacturing · 10,001+ employees · headquartered in Everett, Washington