Product Manager - Operations (DE)

About this role

Hybrid in London, United Kingdom; Berlin or Frankfurt, Germany


The Company
Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.


That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.


We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.


The team
As our German business grows at pace, we’ve established dedicated teams to support and accelerate local success. You’ll join the team enhancing and expanding the internal tools used by colleagues serving customers in Germany. These include our proprietary CRM and the systems powering calls, emails, notifications, underwriting and collections. More than 300 people across sales, customer success, credit, broker management and collections rely on these tools every day.


Germany is scaling fast, and that creates a unique opportunity. We’re moving from incremental improvements to rethinking how work happens. That means building automation, leveraging AI supported workflows and redesigning processes so our teams can focus on what matters most. The challenge is to be bold, while remaining grounded in real customer needs and operational realities. You’ll make sure we prioritise impact, not novelty.


The role
In this role, you’ll work closely with commercial teams to identify high-value opportunities and drive improvements that boost productivity and unlock growth. You’ll...