Product Manager

About this role

About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.


About The Role
Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.


What we value

• Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.
• Bias to experiment — you'd rather run a test than debate an opinion.
• Clear communication — you make complex tradeoffs easy for others to follow.
• Ownership without ego — you drive your area forward and know when to ask for help.

What you'll do

• Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade.
• Find and resolve friction points using data, experimentation, and customer insight.
• Define and track success metrics for activation, retention, and monetization.
• Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints.
• Work with Engineering to scope and deliver improvements that reduce time-to-value.
• Run A/B tests and growth experiments to find what drives conversion and engagement.
• Communicate priorities and progress clearly across teams and leadership.

What we're looking for

• 3+ years of product ma...