Practice Manager, (Customer Success, Cybersecurity)

About this role

• **Practice Manager ( Professional Services/ Customer Success)**
• **Remote - US only**
• **Perks- Fully Remote, 401k Match & Employee Appreciation Days**

Cofense is the only cybersecurity platform focused exclusively on stopping phishing—the most persistent and evolving cyber threat.

Our expert-supervised AI, combined with real-time intelligence from 35M+ trained users, detects advanced phishing attacks other solutions miss and remediates them in minutes. Cofense delivers high-confidence alerts that reduce false positives and identify false negatives, improving security team efficiency. Real-world simulations continuously train employees to recognize and report what technology can’t catch. Cofense augments your existing email defenses, covering phishing detection and response gaps

This is an exciting opportunity to work with exceptional global professional services & customer success teams here at Cofense! We’re looking for passionate individuals who are strong team players with a proven track record of team development, management of day-to-day workloads, and defining strategies to optimize the productivity of the team while delivering value to our customers.

The Practice Manager is responsible for leading a team of professional services consultants and customer success professionals who develop and manage phishing defense programs for their assigned client portfolio via Cofense’s Intelligent Email Security products. This is a high-profile, customer-facing role requiring outstanding service delivery management, people management, relationship management, leadership skills, and technical acumen.

You will be responsible for driving customer outcomes through involvement in and ownership of customer interaction, achieving team goals, appropriate reporting, internal and external stakeholder reviews, continuous improvement of results, and ensuring support and alignment across the CX organization.

Essential Duties/Responsibilities

• Create a team culture that...