Pharmacy Operations Manager

Responsibilities

The Pharmacy Operations Manager oversees daily non-clinical pharmacy operations, including workflow management, inventory control, and administrative tasks. They are responsible for leading, training, and managing pharmacy technician personnel to ensure efficient service and regulatory compliance.

Requirements

Candidates must have a high school diploma or GED and a current PTCB certification. At least one year of experience as a pharmacy technician in a retail or hospital setting is required.

Skills

• Pharmacy Operations
• Team Leadership
• Performance Management
• Inventory Management
• Customer Service
• Prescription Processing
• Staff Scheduling
• Regulatory Compliance
• Training And Development
• Conflict Resolution
• Insurance Claims Processing
• Asset Protection
• Vaccine Administration
• Healthcare Services
• Quality Improvement

Benefits

• Health Insurance
• Pharmacy Benefits
• Professional Development

About this role

JOB DESCRIPTION

Job Summary
Where state and federal laws/regulations allow, accountable for performing
day-to-day non-clinical pharmacy operations, administrative activities; Ensures
efficient pharmacy workflow and a positive patient experience. Serves as a
full-time certified pharmacy technician. Responsible for operating pharmacy
systems to obtain patient and drug information and process prescriptions. Under
the supervision of a pharmacist, supervising pharmacy technicians and pharmacy
cashiers within the guidelines of authorized company policies, laws, regulations
and business ethics. Responsible for the selection, scheduling, and development
of pharmacy technician personnel. Leads training, coaching, and performance
management of pharmacy technicians. Makes decisions regarding performance
management including discipline and termination.

Customer Experience
* Engages customers and patients by greeting them and offering assistance with
products and services.  Resolves customer complaints, helps respond to
customers’ requests in a timely manner and answers non-clinical questions to
ensure a positive customer experience.  Models and shares customer service
best practices.
* Develops strong relationships with customers by anticipating customer needs
and proactively offering services to provide the best experience possible
when using the pharmacy.  Enhances customer experience by increasing focus on
healthcare services.

Operations
* Responsible for assisting pharmacist in the delivery of patient care
including patient registration, prescription data entry, preparation of
medications for patients, counting, and verifying (where allowed by law). 
Completes patient and physician calls under the supervision of a pharmacist
(where allowed by law).  Under the supervision of a pharmacist assists  with
healthcare service offerings including administering vaccines, health
screenings, and any health services allowed by law.
* Within the guidelines of authorized company policies, state and federal
laws/regulations, exercises independent judgment to delegate, direct, and
assign non-clinical work in the pharmacy. Ensures tasks are completed on-time
and holds others accountable for efficient workflow.
* At the direction of the Pharmacy Manager or pharmacist, prepares, and files
reports and records required by the company and various government agencies.
* Manages core pharmacy workflow and drives excellence in pharmacy operations. 
Coordinates and organizes pharmacy daily schedule of activities.  Recommends
allocation of pharmacy hours.  Assures the pharmacy is clean, neat, orderly,
and stocked with adequate supplies.
* Under the direction of the pharmacist, exercises independent judgment to
ensure compliance and execution of all business administrative activities and
pharmacy inventory management tasks that do not require pharmacist
licensure.  Manages annual inventory preparation.
* Accountable for completion of non-clinical patient calls.
* Drives new technology/ process roll out, champions change and engages team
around action planning.  Assures proper operation and maintenance of pharmacy
department equipment. In collaboration with Pharmacy Manager, responsible for
recordkeeping and ensuring security safeguards are in-place.
* Under supervision of the pharmacist, strictly adheres to the Walgreen Co.
policy regarding Good Faith Dispensing during all applicable
prescription-dispensing activities and understands their role in ensuring
that the elements of Good Faith Dispensing are met.
* Maintains and applies knowledge of Company asset protection techniques.
Supports Pharmacy Manager with diversion monitoring and reports any concerns
that would compromise the security of the pharmacy to the Pharmacy Manager.
* Communicates prescription errors to the accountable pharmacist, and adheres
to Company policies and procedures in relation to pharmacy errors and the
Continuous Quality Improvement Program.
* Ensures the accurate processing of insurance claims to resolve customer
issues and prevent payment rejections.  Follows-up with insurance companies
as well as medical providers and conducts or participates in 3rd party
audit. 
* Assists and supports Store Manager and Pharmacy Manager in analyzing and
seeking to improve pharmacy financials, operational quality and customer
service.
* Manages Community Outreach Portal and coordinates and, at the direction of
the Pharmacy Manager, assigns pharmacists to off-site immunization clinics
and community events.   Builds and sustains relationships with retail
partnerships.

People & Performance Management
* Leads performance management of technicians including making decisions and
recommendations regarding discipline and termination.  Follows constructive
discipline policy to discipline, suspend, terminate or effectively recommend
the same.  Uses constructive discipline policy to ensure pharmacy technicians
are compliant with state and federal laws.  Holds technician accountable for
attendance and timeliness.  Maintains and improves performance of pharmacy
through team member engagement and action planning.
* Accountable for technician hiring, on-boarding, training, and scheduling. 
Monitors and holds pharmacy technicians accountable for timely training
completion. Follows established policies and procedures set by the company
for scheduling and training.
* Accountable for identifying gaps in pharmacy operations knowledge among team
members and supporting those team members in their training, either through
hands-on training or assignment of learning modules.
* Assists Pharmacy Manager in monitoring that all pharmacy and team member
licensures, registrations and certifications are active and in good standing/
compliant with all regulatory and legal requirements.  Leverages Walgreens
r...

About Walgreens

Retail Pharmacies · 10,001+ employees · headquartered in Deerfield, IL · founded 1901