Payments Operations Manager

About this role

Join TBK Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead, develop, and manage a team of payment operations professionals
• Establish performance goals, KPIs, and accountability standards
• Conduct hiring, onboarding, coaching, and performance management
• Ensure staffing coverage for critical processing windows
• Foster a culture of operational excellence, accountability, and continuous improvement
• Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails
• Ensure timely and accurate processing and settlement of transactions
• Monitor performance against SLAs and KPIs
• Act as escalation point for complex payment issues
• Drive implementation of new payment products and enhancements
• Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities.
• Ensure reconciliation processes across payment and deposit systems
• Develop and/or maintain operational reporting and dashboards
• Manage settlement, clearing, and funding account activities related to payment operations.
• Provide insights to senior leadership
• Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards
• Maintain strong internal controls and operational governance
• Support audits, regulatory examinations, and remediation activities
• Identify and mitigate operational, financial, and fraud risks

• Develop and execute the strategic roadmap for Payment ...