Operations Standards Manager

About this role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Standards Manager based in the United States.

We are seeking an experienced Operations Standards Manager to lead the development, implementation, and continuous improvement of operational processes and documentation. In this role, you will establish consistent standards across markets, ensuring accuracy, compliance, and operational readiness. You will drive standard operating procedure (SOP) development, coordinate change management initiatives, and support the successful adoption of new systems and workflows. Working closely with Operations, IT, Legal, Compliance, and Training teams, you will help align processes with business objectives and regulatory requirements. You will also use performance data, audits, and stakeholder feedback to identify improvement opportunities. This is an opportunity to strengthen operational excellence while supporting a mission-driven organization focused on empowering individuals to live independently and make their own choices.

### Accountabilities:

As an Operations Standards Manager, you will oversee operational documentation, coordinate cross-functional change initiatives, and ensure consistent implementation of processes and standards across the organization.

• Lead the development, maintenance, and governance of standard operating procedures, job aids, process maps, and reference materials, ensuring appropriate documentation standards, version control, and approval workflows.
• Assess documentation requirements, identify gaps, and maintain alignment with regulatory obligations, business rules, internal policies, and system updates.
• Coordinate operational impact assessments and readiness activities for business, technology, compliance, and market changes.
• Develop and coordinate communications, training resources, and documentation updates to support the effective adoption of new ...