Operations Manager; Healthcare Recovery

About this role

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

Brown and Joseph is seeking a Operations Manager; Healthcare Recovery as we continue to grow our team. The Operations Manager will support the day-to-day management of JRP's healthcare recovery operations. This role is responsible for workflow oversight, KPI monitoring, team support, operational reporting, process improvement, and ensuring efficient execution of recovery activities. The ideal candidate is a strong people leader and organizer who can help drive accountability, consistency, and operational excellence across the team.

Job Responsibilities:
Operational Oversight

• Monitor daily workflow and inventory movement.
• Assist with workload distribution and resource allocation.
• Track operational productivity and performance metrics.
• Identify workflow bottlenecks and escalate concerns.
• Support implementation of operational procedures and best practices.

Team Leadership

• Provide coaching and support to collectors and supervisors.
• Assist with onboarding and training activities.
• Monitor adherence to company policies and procedures.
• Support performance management and employee development initiatives.
• Promote accountability and teamwork.

Reporting & KPI Management

- Monitor daily, weekly, and monthly KPI performance.
- Prepare operational reports and productivity summaries.
- Assist leadership with performance tracking and trend analysis.
- Coordinate follow-up on action items and operational initiatives.
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