Business Operations Manager

About this role

# Position Summary

We are seeking a highly organized, proactive, and execution-focused Business Operations Manager to oversee cross-functional initiatives, operational processes, product launches, vendor relationships, and project execution across the organization.

This role serves as the central coordinator between Operations, Customer Service, Marketing, Finance, Development, Providers, Pharmacy Partners, and external vendors. The ideal candidate is a systems thinker who thrives in fast-paced environments, excels at project management, and ensures that priorities move from planning to successful implementation.

The Business Operations Manager will be responsible for creating structure, driving accountability, eliminating operational bottlenecks, and ensuring all initiatives are executed efficiently and consistently.

Key Responsibilities

### Project & Workflow Management

• Own and maintain project management systems, including ClickUp and related operational tools.
• Develop project plans, timelines, deliverables, and ownership assignments.
• Monitor project progress and ensure deadlines are met.
• Implement robust follow-up mechanisms to track tasks, dependencies, and deliverables.
• Identify and proactively resolve project risks, bottlenecks, and operational challenges.
• Provide regular project status updates to leadership.
• Ensure all projects contain clear owners, deadlines, documentation, and success criteria.

### Cross-Functional Coordination

• Serve as the primary operational liaison between departments.
• Facilitate communication and alignment across Customer Service, Marketing, Finance, Development, Provider Operations, and Pharmacy Partners.
• Coordinate meetings, agendas, action items, and follow-up activities.
• Resolve operational conflicts and ensure timely decision-making.
• Support leadership in driving organizational priorities and initiatives.

### Product Launch & Implementation Management

• Define, maintain, and en...