Operations Manager (Full-Time)

Responsibilities

The Operations Manager oversees daily store operations, including inventory management, freight processing, and visual merchandising to ensure a high-quality guest experience. They also lead onboarding activities, maintain store standards, and support sales generation through effective team leadership and policy execution.

Requirements

Candidates must have a high school diploma or GED, along with one to three months of related retail experience or training. Applicants must be at least 18 years old and capable of lifting and maneuvering 50 pounds.

Skills

• Operations management
• Visual merchandising
• Inventory management
• Customer service
• Sales generation
• Point of sale software
• Loss prevention
• Team leadership
• Onboarding
• Freight handling
• Problem solving
• Communication
• Time management
• Retail operations
• Merchandise handling
• Conflict resolution

Benefits

• Insurance
• Spending and savings accounts
• Paid time off
• 401(k) retirement plan
• Teammate discount
• Performance bonuses
• Leave options
• Employee assistance program

About this role

Summary

The Operations Manager is responsible for fulfilling our mission statement, “to
create the most enjoyable shopping experience possible for our Guests.”
Additionally, the Operations Manager oversees a variety of operational tasks
assigned by store management. The Operations Manager may also complete the
duties of the Freight Coordinator and Visual Merchandiser based on business
needs and/or store volume.

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work
performed by Teammates assigned to this job. It is not intended to include all
duties, responsibilities and qualifications. To perform this job successfully,
an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Operations

* Ability to work a flexible schedule, which may include mornings, evenings,
and weekends, and the day of/day after Thanksgiving and Christmas, based upon
store and business needs.
* Complete the Operations Manager daily disciplines.
* Manage promotions by educating Teammates and ensuring signage is displayed
appropriately.
* Complete pulls and markdowns.
* Monitor layaway procedures to ensure layaways are current and accurate.
* Answer store internal and external phone lines and resolve questions and
requests in an efficient and courteous manner.
* Monitor reservation application, including Guest follow-up, team education,
and product reservation.
* Lead onboarding and selection activities including monitoring hiring
dashboards on a daily basis, setting up interviews and completing onboarding
with all new teammates.
* Complete inventory reviews including year-end inventory.
* Develop and maintain knowledge of Point of Sale (POS) software.
* Knowledgeable of all exchange and return procedures for Guests and exhibit
the ability to turn into a showmanship opportunity.
* Understand and execute all policies regarding payments, exchanges and Loss
Prevention practices.
* Receive freight boxes and store transfers through register.
* Report discrepancies through Inventory Manager.
* Maintain all shipment-related paperwork.
* Monitor and recognize security risks and thefts, and know how to prevent or
handle these situations.
* Make shipping labels for all packages being sent out and sort packages by
required shipment transit time (expedited shipping or regular ground
shipping).
* Send in recalls and Return to Vendors (RTVs) on a weekly basis.
* Complete special orders and the necessary phone calls to the Guest.
* Keep supplies in stock and organized (e.g. boxes, transfer bags, printer
paper, hangers, sensors, etc.).
* Organize fixtures and shelving.
* Engage in activities that support a neat, clean, and organized work area.
* Handle all maintenance issues in the store – plumbing, electrical, etc.
* Communicate any policy violations to Store Manager, District Manager, and/or
Human Resources in a timely, confidential manner.
* Provide feedback to Store Manager regarding merchandise handling concerns.
* Understand and apply Buckle’s Code of Ethics and all of Buckle’s policies,
procedures, and handbooks.
* Additional duties as assigned. 

Sales Generation and Guest Service

* Compare and verify merchandise invoices to items received to ensure that
shipments are correct.
* Upon request, ship any alterations, layaways, or special orders to Guests.
* Check accuracy of freight packing slips and transfer slips.
* Double-check that all transfers have been processed through the register and
that items match what you are shipping out.
* When shipping items to Guests and other stores, must fold items and place in
appropriate sized box for proper presentation of product when unpacked.

 Visual Merchandise Management

* Create and develop a visual merchandising strategy on a weekly basis.
* Consistently utilize and implement the Weekly Checklist, photo library, and
other visual tools.
* Uses Performance Tracker to track results and strategize on product rotation.
* Is up-to-date on all current visual standards and videos.
* Utilize the SPG, Planner, and Zone Maintenance Action Plan to maintain visual
standards.
* Understands the importance of the store window’s impact on business and
completes with a high level of urgency.

Leadership

* Comfortable in giving and receiving feedback from peers and management. 
* Promote personal and store growth.
* Demonstrate and maintain a professional, mature, and stable relationship with
all Teammates.
* Overcome objections and problem solve.
* Self-educate on all company tools (videos, pieces, books) and share this
information with others.
* Ability to travel and cover other stores within District based on business
needs.
* Handle all schedule changes in a positive and professional manner.
* Fulfill mission statement by performing job duties with a high level of
customer service while contributing to a positive team spirit.
* Special projects and other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities. 

Full-time Benefits Available (after applicable waiting period): 

* Insurance
* Spending and Savings Accounts
* Paid Time Off
* 401(k) Retirement Plan
* Teammate Discount
* Performance Bonuses
* Leave Options
* Employee Assistance Program

Education and/or Experience

High school diploma or general education degree (GED); or one to three months
related retail experience and/or training; or equivalent combination of
education and experience.

Additional Qualifications

Must be 18 years of age or older due to the nature of the job.

Physical Demands

The physical demands described here are representative of those that must be met
by a Teammate to successfully perform the essential functions of this job.
Reasonable accommodations may...

About The Buckle, Inc.

Retail · 5,001-10,000 employees · headquartered in Kearney, Nebraska · founded 1967