Operations Manager – Financial Planning & SMSF Administration | AU Client | WFH

About this role

About the role

An Australian financial planning and SMSF practice is looking for an experienced Operations Manager to take charge of how the business runs day to day. You’ll oversee operational workflows, keep the practice compliant with its AFSL obligations, and supervise a small team of 2-3 paraplanning and admin staff. You’ll also get hands-on with complex paraplanning and SMSF bookkeeping.

You’ll work closely with the advisers and the owner, so you need to be comfortable working independently, juggling competing priorities, and building systems that hold up.

What you’ll do

• Oversee daily operations across financial planning, paraplanning, admin and SMSF accounting
• Allocate workloads, review completed work, and lead and develop a small team
• Manage client review campaigns and keep review dates and client records accurate
• Handle day-to-day AFSL compliance, including registers, file audits and SoA quality reviews
• Prepare and review complex advice documents (SoAs, RoAs, modelling and strategy comparisons)
• Manage applications and implementation, and follow up until everything is completed
• Handle SMSF bookkeeping and accounting, including reconciliations and year-end workpapers
• Track ASIC annual reviews, fixed-term agreement renewals and corporate admin
• Write and maintain SOPs, and find ways to streamline workflows

What you’ll need

• 5+ years’ experience in Australian financial planning, paraplanning, practice operations, SMSF administration or a similar role
• Strong understanding of Australian financial planning processes and the regulatory environment
• Experience preparing or reviewing complex advice documentation
• SMSF accounting, bookkeeping and year-end experience
• Working knowledge of AFSL compliance, file audits and advice quality assurance
• Experience managing and coordinating a small team
• Strong written communication and attention to detail
• Confident with Microsoft Office 365
• Practical experience with Marloo, Advis...