Operations Manager - Build & Own

About this role

Description

About AI Acquisition

AI Acquisition is a bootstrapped, multi-entity business running high-velocity acquisition, coaching, SaaS, and performance marketing operations. We are founder-led, fast, and commercially driven. We build it, test it, and scale it before others are still planning.

The Opportunity

Our Customer Success organization has grown fast thousands of active clients, a high monthly intake of new accounts, and a large distributed team of account managers. Growth has outpaced the operating system underneath it.

We need a hands-on operator to run this organization day-to-day: own the P&L, build the accountability infrastructure from scratch, manage department heads and account managers directly, and make the hard calls when performance or capacity issues show up. This is not an advisory or strategy seat. You will be in the org, running it.

Requirements

How We Operate

This role is built around how we actually work. If these don't sound like you, this isn't the right seat:

Own the number, not the narrative you're accountable for the outcome, not for explaining why it slipped.

Bias for action diagnose fast, act faster. We don't reward analysis without output.

Build the system once if you're solving the same problem twice, you haven't actually solved it.

Dive deep go to the root cause and the real data. Don't manage from summaries.

Make the hard call exits, resets, restructures. You decide; you don't escalate what's yours to own.

Insist on the highest standard inconsistency is a system failure, not an individual one. Fix the system.

What You'll Own

P&L Ownership — full ownership of the function: targets, retention, expansion, cost-to-serve. You own the number.

Operating System — build the accountability infrastructure from scratch: account segmentation by risk, escalation paths, quality guardrails, scorecards, and operating cadence. Real systems with named outputs, not templates.

Direct Management — direct man...