Operations Manager

About this role

Benefits:

• Holiday Pay
• 401(k)
• Health insurance
• Paid time off

Operations Manager

Access Control | Hands-On Leadership | Performance-Based Compensation

Voyager Access, Inc. is a growing access control and technology company serving hospitality and commercial clients across the U.S. We’re hiring an Operations Manager who wants real ownership of execution, people, and results.

This is a hands-on role. You will personally manage projects, handle customer escalations, and lead the operations team. This is not an oversight-only or purely strategic position.

Compensation

• **Competitive base salary**
• **Performance-based incentive compensation** tied to individual results and overall company performance

This role is designed for someone who wants to be rewarded for owning outcomes.

What You’ll Own

End-to-end execution from sales handoff through project completion, service, and financial closeout

Direct project management on large or complex access control projects
Final escalation ownership for customer and internal issues
People leadership: setting expectations, checking work, and holding team members accountable
Financial discipline: billing accuracy, WIP oversight, margin protection, and timely closeout
- Improving systems, processes, and team structure to support growth

Minimum Requirements (Please Read)

Access control, electronic security, low-voltage, or closely related industry experience

Hands-on project management experience (personally ran projects, not oversight-only)
People management experience with direct reports
Comfort managing project financials (billing, margins, closeout)
- Comfortable enforcing standards and addressing issues directly

What Success Looks Like

Customers are taken care of, even when issues arise

Projects are managed actively, not reactively
Billing is accurate, timely, and complete
The operations team is clear, accountable, and effective
- Operati...