Operations Manager

About this role

About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.


Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -
Trust, Respect, Unity, and Empowerment
.


About The Role:
Locations: Manchester, Duxford, London


Responsible for: 6 sites and 30 employees plus.


You need to have a valid UK driving licence and be confident to use the company van.


The Operations Manager will manage the day-to-day operations of the Soft Services Contract at the Museum group in London, Duxford, and Manchester to ensure that standards are met and always maintained across all sites within contract specifications, whilst leading and motivating direct reports. To operate consistently within Company policy and ensure that contractual obligations are fulfilled as well as delivering to financial targets.


Working on a flexible basis meaning that all employees are regularly met at work during their shifts, making management presence at ad hoc times the norm rather than the exception. Ensuring regular and good communications are maintained with the employees. Ensuring regular Site Quality Safety Visits, safety tours and toolbox talks are completed with the staff.


Your key responsibilities will include:
Lead day‑to‑day Soft Services operations ensuring all KPIs, SLAs and contract standards are consistently met.


Act as the primary client liaison, providing regular updates, resolving issues quickly, and building strong professional relationships.


Maintain high quality service delivery through inspections, audits, performance monitoring and continuous improvement initiatives.


Manage, motiv...