Operations Manager

About this role

Sheraton New York Times Square


The Operations Manager will be responsible for managing all operations and delivering an excellent guest experience. The Operations Manager will forecast, plan, and manage all department orders, staff, and finance. This person will maximize sales and revenue through customer satisfaction and team member engagement.


Responsibilities:

• Train workers in food preparation, and in service, sanitation, and safety procedures
• Compile and balance cash receipts at the end of the day or shift
• Perform various financial activities such as cash handling, deposit preparation, and payroll
• Supervise and participate in kitchen and dining area cleaning activities
• Resolve customer complaints regarding food service
• Control inventories of food, equipment, and liquor, and report shortages to designated personnel
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
• Observe and evaluate workers and work procedures to ensure quality standards and service, and participate in disciplinary documentations
• Specify production and time sequences and workstation and equipment arrangements
• Forecast staff, equipment, and supply requirements based on business demand
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
• Assign duties, responsibilities, and workstations to employees in accordance with work requirements
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Perform personnel actions, such as hiring and firing staff, providing employee orientation, training
• Conduct supervisory activities, such as creating work schedules or organizing employee timesheets
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
• Record production, operational, and personnel data on specified forms
• Develop equipm...