Operations Manager

Responsibilities

The Operations Manager oversees front-of-house operations, including breakfast service, banquets, and front office management to ensure high guest service standards. They are responsible for staff scheduling, training, managing labor and food costs, and ensuring compliance with safety and sustainability guidelines.

Requirements

Candidates must have a high school diploma or equivalent and 1 to 2 years of related experience. The role requires physical stamina for tasks such as standing, walking, and lifting up to 25 pounds.

Skills

• Operations Management
• Staff Training
• Scheduling
• Budget Management
• Food Cost Control
• Guest Service
• Front Office Management
• Catering Management
• Sustainability Practices
• Safety Compliance
• OSHA Standards
• MSDS Compliance
• Team Leadership
• Conflict Resolution

About this role

Overview
Opportunity: Operations Manager
Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.
Your Growth Path
Front Desk Supervisor – Front Office Manager – Assistant General Manager
Your Focus
Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Ensure quality standards of complimentary food service stations are maintained.
Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.
Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
Receive and inspect food orders from third party catering companies.
Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Work as Manager on Duty, when necessary.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Your Background and Skill
High school diploma or equivalent.
1 to 2 years of related experience.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

About Laurel Lake Placid

Hospitality · 11-50 employees