Operations Manager

About this role

Role Description
The Operations Manager will oversee day-to-day platform operations to ensure a smooth, efficient experience for event organizers and vendors. This full-time remote role includes managing operational workflows, monitoring performance metrics, and optimizing processes related to vendor onboarding, booking, customer support, and service delivery. The Operations Manager will collaborate with cross-functional teams to implement operational improvements, maintain quality standards, and support product and technology initiatives. This role will also involve identifying bottlenecks, developing standard operating procedures, and supporting scaling efforts as the business grows.

Qualifications

• Experience in operations management, business process improvement, or project management in a technology, marketplace, or SaaS environment.
• Strong skills in data analysis, reporting, and performance tracking using tools such as spreadsheets, dashboards, and CRM or ERP systems.
• Ability to design and implement efficient workflows, SOPs, and playbooks for customer support, vendor management, and internal teams.
• Excellent communication, stakeholder management, and collaboration skills to work effectively with product, engineering, marketing, and support teams.
• Demonstrated problem-solving, decision-making, and organizational skills, with attention to detail and a focus on continuous improvement.
• Comfort with remote work, including self-management, time management, and use of digital collaboration tools.
• Experience in event management, marketplaces, or B2B services is beneficial.
• Bachelor’s degree in Business, Operations, Management, or a related field, or equivalent practical experience.