Operations Manager

About this role

About Us

We are a premium chauffeured transportation booking platform operating across major Canadian cities. We provide corporate and private clients with professionally managed ground transportation using licensed chauffeurs and a technology-driven booking system. We are growing rapidly and receive a high volume of inbound trip requests. We are hiring a Pricing & Revenue Operations Manager to to own the entire quoting, pricing execution, and invoicing flow. This role ensures every lead is priced correctly, sent quickly, and converted into revenue. This is not a sales role. It is a revenue execution and control role.

Role Overview

You will be responsible for turning inbound trip requests into accurate quotes, confirmed bookings, and paid invoices using predefined rate cards and pricing rules. You do not decide what to charge. You ensure the right prices are applied, sent, tracked, and collected.

Key Responsibilities

Pricing & Quoting

• Calculate trip distances and durations
• Apply the correct rate cards (Signature or Smart Value)
• Generate and send professional quotes
• Apply approved discounts within defined limits

Invoicing & Payments

• Create invoices and payment links
• Track payments and follow up on outstanding balances
• Ensure all completed trips are billed

CRM & Data Accuracy

• Maintain clean deal and trip records
• Ensure pricing fields are accurate
• Track conversion and revenue metrics

Process & Quality Control

• Follow standard pricing and billing procedures
• Catch errors before quotes are sent
• Ensure consistency across all quotes

What Success Looks Like

• Clients receive quotes quickly and accurately
• Invoices are sent on time and paid
• Leadership no longer calculates or sends quotes
• Revenue data is clean and reliable

Who This Is For

• Experience in sales operations, quoting, billing, or revenue support
• Comfortable working with CRMs, spreadsheets, and online tools
• Highly detail-oriented ...