Operations Manager

Responsibilities

The Operations Manager partners with the General Manager to oversee daily club operations, including staff supervision, facility cleanliness, and member service. They are responsible for managing team schedules, labor budgets, retail inventory, and ensuring compliance with safety and wage-and-hour policies.

Requirements

Candidates must have at least one year of supervisory experience in a fitness, hospitality, retail, or customer service environment. A high school diploma or GED is required, along with proficiency in scheduling systems, POS software, and the ability to work a flexible schedule.

Skills

• Team leadership
• Staff scheduling
• Operations management
• Customer service
• Conflict resolution
• Retail management
• Inventory control
• Performance coaching
• Timekeeping
• Facility maintenance
• Safety compliance
• POS systems
• Communication
• Organizational skills
• Budget management
• CPR/AED certification

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401k with match
• Free gym membership
• Product discounts
• Personal training discounts

About this role

ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by
our mission to help our community live healthier and happier through the
transformative power of fitness. With clubs nationwide, we create inclusive,
welcoming spaces equipped with premium strength and cardio equipment, studio
classes, and innovative digital tools. Our impact goes beyond the gym--we
support our members' total well-being through coaching, connection, and
community. Join us and be part of a team that's changing lives every day!
 
 
JOB SUMMARY
The Operations Manager partners with the General Manager to run a clean, safe,
and welcoming club and deliver an exceptional member experience. This role leads
the club's front-line operations team, including Club Attendants, Sales &
Service Overnights, Sales & Service Associates, and Kids' Club Attendants (at
clubs with a Kids' Club), and is accountable for front desk and member service,
Kids' Club (where applicable), club cleanliness, club retail, and day-to-day
club administration. Club Attendants report directly to the Operations Manager,
who owns club cleanliness standards and results. The Operations Manager drives
club performance in retail, invalid usage, and positive member sentiment. The
Operations Manager writes and manages team schedules and is the club's owner for
wage-and-hour compliance, ensuring every team member receives compliant meal and
rest periods and that timecards are accurate, reviewed, and documented. The
extent of hands-on involvement in these duties varies with club size, staffing,
and business needs.
 
 
ESSENTIAL DUTIES & RESPONSIBILITIES
Team Leadership & Development
* Directly supervises Sales & Service Associates, Kids' Club Attendants, and
Club Attendants; partners with the General Manager on recruiting,
interviewing, and selection.
* Onboards and trains new team members on service standards, club systems,
safety procedures, and timekeeping, and ensures required training and
certifications are completed and current.
* Coaches team members in the moment, conducts performance conversations and
reviews, and recommends pay, promotion, and corrective action to the General
Manager.
* Addresses employee relations concerns promptly and fairly, escalating to the
General Manager and Human Resources when appropriate.
* Processes new hire paperwork and personnel changes accurately and on time in
the company's HR systems.

Scheduling, Timekeeping & Breaks
* Makes and publishes weekly schedules for all direct reports in the company's
workforce management system, aligning coverage to member traffic, labor
budget, and applicable legal requirements.
* Incorporates meal and rest breaks into every schedule and adjusts coverage
throughout the day as needed to comply with the Company's meal and rest break
policy.
* Reviews timecards regularly for schedule adherence, missed/incorrect time
entries, and missed, late, short, or interrupted meal breaks. Resolves
exceptions, facilitates time and pay adjustments where needed (or premium
payments where required) and confirms documentation and employee attestations
are complete and accurate.
* Reviews and approves timecard edits and exceptions with proper documentation
and enforces that all time worked is recorded accurately.
* Monitors labor hours and overtime against budget and reports variances and
corrective actions to the General Manager.
* Holds the team accountable to scheduling and timekeeping policies through
coaching and documentation.

Member Experience & Front Desk
* Leads front desk operations, including member check-in, guest registration,
membership inquiries, account updates, and support for digital check-in and
the mobile app.
* Resolves member concerns quickly and professionally, escalating to the
General Manager when needed.
* May support membership sales activity, including upgrades, add-ons, and
Personal Training referrals, and steps in to assist members and team members
on sales matters when needed, as business needs require; this role does not
own club sales goals.
* Works front desk shifts as needed to support coverage and model service
standards.

Club Performance & Retail
* Drives club performance in retail, invalid usage, and positive member
sentiment; reviews results with the General Manager and leads the team in
action planning to improve them.
* Drives club retail and owns daily retail tasks, including merchandising,
product presentation, merchandise transfers, inventory receiving and control,
and inventory reports, in accordance with company policy.
* Builds positive member sentiment through visible floor presence, regular
member engagement and satisfaction surveys under company guidelines, quick
issue resolution, and consistent service standards across the team.

Kids' Club (clubs with a Kids' Club only)
* Oversees Kids' Club operations, ensuring child safety, accurate check-in and
check-out, appropriate supervision ratios, cleanliness, and compliance with
company policy and applicable regulations.
* Ensures incidents are documented and escalated according to company
procedures and that parents and members are communicated with appropriately.
* Controls child entry and exit, including authorized-pickup verification, and
schedules the Kids' Club to meet required supervision ratios.
* Trains and develops Kids' Club Attendants on child-safety procedures and
supervises child activity and behavior in Kids' Club.
* Flexes coverage between Kids' Club and general club operations throughout the
day to meet member demand and required staffing.
* Requires all team members working in Kids' Club to have completed all
required training and certifications. This includes not allowing team members
to work in California Kids' Clubs while children are present unless their
TrustLine registration has been confirmed and remains current.

F...

About 24 Hour Fitness

Wellness and Fitness Services · 5,001-10,000 employees · headquartered in Carlsbad, CA · founded 1983